Refund Policy

Last updated: 11 October 2026

We want you to be happy with FrostBanner. You can try everything important on the Free plan before paying, and if Pro is not right for you, you can get your money back.

14-day refund

You can request a full refund within 14 days of any payment — your first subscription payment or a renewal — for any reason. No questions asked.

How to request a refund

• Use the link in your Paddle receipt email, or go to paddle.net and find your order; or
• write to us at support@frostbanner.com with the email address you used to pay.

Paddle.com is our Merchant of Record and processes all refunds. Refunds go back to the original payment method, normally within 5–10 business days depending on your bank.

After 14 days

You can cancel at any time and you will not be charged again. Pro features remain available until the end of the period you already paid for. Partial periods are not refunded after the 14-day window, unless the law requires it.

Your legal rights

This policy does not limit any statutory rights you have as a consumer, including the 14-day right of withdrawal in the EU and UK. See also Paddle's refund policy.